My personal angel yesterday was Alex in tech support (not with Sony). I explained my tale of woe with the danged multiple remotes.
"No, no, no! Is easy fix."
"Really? You can do this?"
"Then you will be my hero."
"I like be your hero."
Alex told me what buttons to push and in what order. It took two minutes max.
"Work okay now?"
"Yes! And I don't need the other remote at all?"
"Yay! Put other remote in drawer. You no need anymore."
"Alex, you are my knight in shining armor. You've made my life so much easier."
"I like be knight. You make my day."
And I shall live a happy life with one, only one, remote! I spent the day watching NASCAR, ducking when the cars came toward me, able to read the numbers on their side, and having a whale of a time. If you come looking for me, I'll be right there in front of the TV, one remote by my side.