Getting started yesterday took longer than usual. Computer problems continued, to the point I put in a call to my service provider. The little cookie with whom I was connected did some tippy-tapping and decided it was my computer and not their problem. Let me say from the git-go that I try to stay patient and maintain a sense of humor when dealing with tech support because, after all, I'm asking for their help and need them on my side. In this case, that wasn't working so well. Over the years, I've found there is one phrase that will break such an impasse, "Let me speak to your supervisor." That is not something a junior tech wants to hear. "Why?" "Because we are not communicating." From that point, regardless of her balking, I stopped talking and only repeated the phrase, "Let me speak to your supervisor." Supervisor Lady came on, did some checking, discovered there was, indeed, a significant problem on their side, and passed me forward to a tech support honcho. Honcho found out that the system should have been reconfigured to adapt to the new modem. Two and a half hours from the first call, I was back up in running order. Whew.
All's well that ends well.